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Counting Lambdas: Why Black Belts Care About λ

  We’ve all heard the advice: if you can’t fall asleep, count sheep. But if you’re a Six Sigma Black Belt or someone deep into Continuous Improvement, you might find yourself counting something else—Lambdas (λ). That’s the inspiration behind this cartoon I drew early in my Six Sigma Black Belt training. Instead of fluffy sheep […]

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Are You Comfortable with a 5% Chance of Being Wrong?

  Are You Comfortable with a 5% Chance of Being Wrong? In the world of Continuous Improvement, we lean heavily on data. Statistical tools give us confidence in our decisions, helping us cut through noise and separate real signals from random variation. But here’s the catch: while we might be comfortable with concepts like “alpha

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The Probability of Success (and Why Stats Matter in CI)

  I had a little fun with this cartoon—as I am a golfer (sort of) I know when my confidence level doesn’t match my stats! I drew the boss standing over a putt, full of hope, when his LSS and CI Champion , AKA, caddie, reminds him of a sobering fact: “Your stats indicate the

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Customer Feedback, the Art (and Timing): Is Now a Good Time?

In my Cox-Box cartoon above, two eager professionals approach a heavily bandaged hospital patient, clipboard in hand.“My colleague and I are collecting a sample Voice of Customer — is this a convenient time to ask you a few questions?” I hope the humor is obvious. The patient is clearly in no condition to be answering

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Another Crazy Idea? – Chapter 8

As Mike becomes involved and the team relies on his experience and expertise, Mike’s engagement increases. The results speak volumes for the company and the employees.

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Another Crazy Idea? – Chapter 5

In Chapter 5 we discover that Brandon takes on the task of supporting his co-worker and friend through understanding the benefits of applying Lean Six Sigma in the workplace.    

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Another Crazy Idea? – Chapter 4

The story continues as the improvement project gets underway… Have you ever experienced employees passionate about a change you weren’t sure about or had fears it could mean loss of your job?    

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