Publication Date
December 28, 2024
Pages
352
ISBN-10
1779622880
ISBN-13
978-1779622884
Leaders must create a culture of continuous improvement (CI) in their organizations to survive and thrive. This book was inspired by W. Edwards Deming’s insight, “It is not enough to do your best; you must know what to do, and then do your best.” Through the journey of Sherry, a general manager navigating her team through a server-downtime crisis, readers are shown what to do in fostering a growth and improvement mindset among their teams. It stands as an interactive guide, and an essential toolbox promising to empower leaders to unlock their team’s full potential and nurture a CI culture.
Combining motivational insights, leadership acumen and team dynamics, this book distinguishes itself with interactive questions at the end of each chapter. These are designed to prompt self-discovery and provide actionable strategies for immediate implementation and impact, drawn from the author’s two decades of leading CI.
Enhanced by original Cox-Box cartoons, this narrative is not only engaging but packed with invaluable lessons.
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Testimonials
“This book is a must-have for all levels of professionals interested in exploring CI. Gary is a master storyteller, and the book is an easy read. The action items are practical and can be implemented in any industry. The book provides a clear roadmap to developing a CI mindset.”
Dana Bhattacharyya, PhD, Research & Development, 3DBioFibR
“This is an outstanding resource book that introduces new concepts and fundamental leadership traits crucial for success, particularly for those dedicated to fostering their team and organization’s growth as they tackle the ever-changing demands of clients/customers. The storytelling approach charts the path of an organization and its varied and relatable leaders. It is essential reading for any large organization, including both current and aspiring leaders. The book provides stimulating insights to help you assess your capabilities as a leader and your colleagues.”
Larry Coté, Founder & Managing Director, Lean Advisors Inc.
“Gary has done an impressive job composing a compelling story that capitalizes on key lessons he has learned over his career as a CI leader and thinker. The unique format of this book leverages his personal reflections and operational experiences to inspire his audience to reflect on and then action their own personal transformation into a genuine and committed continuous improvement leader. Gary will set you on the right path going forward. This book will spark the critical importance of CI leadership, at all levels, that takes your business performance and CI culture to the next level.”
Bryan Epp, General Manager (Retired), Process Engineering & CI, Canada Post Corporation
“Gary has created an approachable and engaging narrative filled with relatable situations and thought-provoking questions. He encourages you to think first before sharing his own experience to avoid fast-tracking the lessons learned. A great read for new champions, sponsors, and practitioners alike.”
Christopher Anstey, Operational & Services Manager, Province of Nova Scotia
“This book combines years of Continuous Improvement (CI) experience with the art of storytelling to highlight the often hard-to-explain elements of successful or failed culture transformation—the human element. It explores this within both enterprise and behavioural contexts, making it tangible, identifiable, and relatable across various roles. As a result, it is a ‘must-have’ tool for any transformational leader.”
Isaiah Olateru, Founder & Lead Transformation Architect, 100Xponential
