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6 Sigma Flakes: Champions for Breakfast

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  Every so often, a cartoon idea pops into my head that makes me laugh before the ink even hits the page. 6 Sigma Flakes was one of those. Maybe it’s because I’ve spent enough time in the Lean Six Sigma world to see humour everywhere… or maybe it’s because CI professionals secretly love a […]

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Customer Feedback, the Art (and Timing): Is Now a Good Time?

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In my Cox-Box cartoon above, two eager professionals approach a heavily bandaged hospital patient, clipboard in hand.“My colleague and I are collecting a sample Voice of Customer — is this a convenient time to ask you a few questions?” I hope the humor is obvious. The patient is clearly in no condition to be answering

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